Equal Distribution: Redesigning for SKU Reduction and the End User
A Tennessee area utility was having issues with its primary Transocket supplier. Delivery times weren't being met and, additionally, local contractors found the product difficult to work with and install. Contractors began to complain to their distributors.
As a leader in metering, and an efficiency–minded lean enterprise, Milbank knew it wouldn't have any problem meeting delivery times for the utility. But there was a larger issue. One that was plaguing the distributors: contractor satisfaction was low with the poorly designed transockets. Milbank proactively developed an all–inclusive transocket unit containing the Instrument Rated socket, a novel rotating CT Cabinet & Mounting Rack, Current Transformers, and a provision for a VT Pack. Milbank reduced the weight, added a wall–mounting bracket, reduced the working amperage for safety, and produced a product that turned a two–person project, into a safer and easier job for one.
Featuring a new flexible design, the rotating transocket reduced SKUs for the distributor and thrilled contractors. By designing with the end user in mind, Milbank engineered a product that went above and beyond expectations and helped decrease lead times while increasing safety and profitability for everyone involved.