Learning and Improving Together

Milbank has lasted nearly a century, in part due to the dedication and hard work of our employees. The team that builds our products is a huge value to the business and for that reason, we dedicate resources toward making sure they do the best job possible.

To enrich the employee experience, Milbank pursues training and development efforts like Training Within Industry (TWI) at our three manufacturing locations. TWI helps foster employee growth and empowers workers in production to shape and influence the processes they work on every day.

Hands-on training for production workers allows Milbank to manufacture high quality products that are less prone to error, while also giving employees the chance to ask questions, understand what they are doing and influence what happens on the floor. The Milbank training process is based around the Job Instruction (JI) model, which uses written instructions for each area of production to help ensure the process is documented and clearly explained. Each employee who receives training in this model receives in-person instruction and explanations of the “why” behind the process.

In addition, training in production is done by the people who know the process best! Once an employee has become proficient in their area, they can become a certified trainer and work to train new employees on the process. As a trainer, employees can also help document written steps and best practices for the area where they work.